FAQs

Quick answers to the most commonly asked questions

Materials and Care
• Available Fonts & Designs
• Cleaning and caring for your jewelry
• What metals do you offer and which one is right for me?
• What is gold-filled?
• Is the vintage silverware food safe?
• Cleaning and caring for your vintage silverware

Website Guide 
• Gift certificates
• Coupons or discounts
• Purchasing a custom item

Order Status
• When will my order ship?
• Tracking your order
• My order has not yet arrived.

Account
• Creating an account
• Editing account information
• Forgot your password?

Shipping & Returns
• Can I return custom items?
• Estimated shipping times
• How are items packaged? 
• Returns or exchanges
• I received the wrong item.
• Return Policy

International Shipments
• Where do you ship?
• When will my order arrive?
• Customs Fees

Billing
• Sales tax
• When will my credit card be charged?
• What forms of payment do you accept?

Privacy & Security
• Privacy Policy
• Security

More Questions? No problem!
• Contact Us